ck Responsible Gaming — Stay Safe and Informed
ck believes that the enjoyment of gaming lasts only when its boundaries are clear. On this page you will find ways to set your own limits, how to recognise warning signs, and guidance on where to get help.
What Responsible Gaming Means
Casino or sports betting is a form of entertainment — not a reliable source of income. Playing responsibly means setting clear limits on your time and money, and enjoying yourself within those limits. At ck, we have built all our features with this principle at the centre.
Reading ck's Terms and Conditions will show you that the platform places user protection as its top priority. Set yourself a monthly budget — allocate only an amount whose loss would have no impact on your daily life. Trying to recover lost money by placing more bets — commonly known as "chasing" — is dangerous and must be avoided.
Take breaks from time to time. Playing for long stretches without a break reduces the quality of decision-making. If you are tired or under mental stress, step away from playing. ck's support team is always ready to speak in Bengali — contact us via live chat and you will get help in no time.
Set limits — decide on your deposit, session time, and maximum loss limits in advance.
Stick to your plan — when your allocated amount is used up, stop and save your budget for the next day.
Keep realistic expectations — you can lose in any game, and that is perfectly normal.
Take breaks — regular breaks help you maintain the ability to make good decisions.
Tell your family — when people close to you know, it is easier to stay within your limits.
Self-Control Tools
ck provides the following features to help you actively stay in control of your gaming.
Set Deposit Limits
Set in advance how much you can deposit per day, per week, or per month. Once the limit is reached, no further deposits will be possible within that period.
Set Loss Limits
Decide the maximum amount you are willing to lose within a set period. When that amount is reached, the session will stop automatically.
Session Time Limits
Set a maximum duration for each gaming session. When the time is up, a warning message will be shown before you are logged out.
Break Feature
If you want to take a break for a few days, temporarily close your account for a set period (for example 24 hours, 7 days, or 30 days). It will reactivate automatically when the break period ends.
Self-Exclusion
If you need a long-term break, activate self-exclusion. During this period, accessing the account, making deposits, or placing bets will be completely blocked.
Reality Check
At set intervals, a pop-up will inform you how long you have been playing and what your net result for the session is. This is an effective way to stay aware of your activity.
Request Self-Exclusion
Fill in the form below or contact ck's 24/7 live chat directly — our support team will help you in Bengali.
Warning Signs of a Problem
If you notice any of the signs below in yourself or someone you know, consider seeking help. Acknowledging the problem is the first step.
Spending Beyond Your Means
If you start diverting money from food, rent, or other essential expenses to use for gambling, that is a clear warning sign.
Trying to Win Back Lost Money
Repeatedly placing more bets to recover losses — known as "chasing" — is the most recognised sign of problem gambling.
Impact on Sleep and Daily Life
Losing sleep because of gaming, losing focus at work, or spending less time with family and friends are causes for concern.
Hiding Your Activity
If you find yourself increasingly inclined to keep your gaming hidden from family or friends, it is important to be aware of that.
Restlessness When Not Playing
Feeling irritable or anxious when you cannot play, or being unable to stop thinking about playing, may be a sign of dependency.
Borrowing Money to Play
Using borrowed money from family, friends, or financial institutions, or using instalment payments to fund gambling, is a serious warning sign.
Where to Get Help
You are not alone. If you feel there is a problem, seek help through any of the options below — there is nothing to be ashamed of; it takes courage.
ck Live Chat Support
Contact ck's 24/7 live chat in Bengali. Our support team will assist you immediately with activating self-exclusion, setting limits, or any concern you want to raise.
Email Support
In addition to live chat, you can also contact ck's email support. The team responds in Bengali when you write in detail. Contact address: [email protected]
Family and Trusted People
Talk openly with the people close to you. When family or trusted friends are aware, it creates accountability, which helps a great deal in staying within your limits.
Professional Advice
Speak with a mental health professional or behavioural counsellor. Mental health service providers in Bangladesh offer confidential support on this matter.
Support Groups
Joining a support group made up of people who have experienced problem gambling means you do not have to face it alone, and you also get to learn from others' experiences.
Protection of Minors
At ck, every user must confirm at registration that they are 21 years of age or older. Beyond registration, if there is any doubt about a user's age at any stage, proof of age documents may be requested and the account will be restricted until verification is complete.
If you have children or teenagers at home, take these steps:
- Use a password on your device and log out after every use.
- Do not save your password in the browser.
- Enable parental controls on your device.
- Talk to your children about responsible digital behaviour.
Account Security Tips
Keeping your account secure is an important part of responsible gaming. ck's Privacy Policy explains in detail how your information is kept safe. To keep your account secure:
- Use a strong password and change it regularly.
- Never share your password with anyone else.
- Use accurate information on your account — it also helps if you ever need assistance.
- Do not stay logged in on devices you do not use.
- If you notice any suspicious activity, inform support immediately.
ck's Commitment
ck is not just a gaming platform — it is a place for responsible entertainment. We believe that ck can only remain a trusted platform if users have a good long-term experience. That is why features such as self-exclusion, deposit limits, and session time limits have been created — not merely to comply with rules, but out of genuine need.
Our FAQ page has detailed information on responsible gaming tools, changing limits, and closing accounts. Our support team is available in Bengali seven days a week, twenty-four hours a day via live chat and email. Do not hesitate to get in touch if you have any questions or concerns.
Remember — gaming is for entertainment, not for burden. Staying within your limits keeps it enjoyable; going beyond them makes it painful. ck is always by your side, in good times and when you need us.
Quick Info
Age limit: 21+
Support: 24/7 live chat and email
Language: Bengali and English
Limit tools: Deposit, loss, session, break
Self-exclusion: Can be activated at any time
Questions About Responsible Gaming
Answers to frequently asked questions about responsible gaming tools and policies.