ck's Privacy Policy

Introduction and Scope

Section 1

ck Casino ("ck", "we", "our") places the highest importance on the privacy of its members. This Privacy Policy ("Policy") explains what personal information we process when you visit our website ckcasino.cam, open an account, or use our services.

This policy applies to all ck services, mobile applications, and digital platforms. Before reading it, we recommend you also read our Terms and Conditions, as both documents together form the complete legal basis of our relationship with you.

In this policy, "information" refers to any data that can directly or indirectly identify a person. We collect only the information that is necessary and use it for specific purposes.

Types of Information Collected

Section 2

ck may collect the following categories of information from you:

2.1 Identity Information

• Full name, date of birth, and gender
• National ID (NID) or passport number (at the time of account verification)
• Address and country

2.2 Contact Information

• Email address
• Mobile number

2.3 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers (required for deposits and withdrawals)
• Transaction history and amounts

2.4 Technical Information

• IP address and device identifier information
• Browser type, operating system, and session information
• Time of site visits, pages viewed, and click patterns

2.5 Gaming Activity Information

• Betting history, win and loss records
• Bonus usage details
• Preferred games and categories

How Information Is Collected

Section 3

We collect information in several ways:

1. Registration Form: Information you provide directly when opening an account.
2. Verification Process: Information collected at a later stage to keep your account active and ensure secure transactions.
3. Automated Data Collection: Technical information collected through cookies, web beacons, and server logs.
4. Customer Service Communication: Information you share via live chat or email.
5. Payment Processors: Information received from our payment partners when completing financial transactions.

Purpose of Using Information

Section 4

ck uses collected information for the following specific purposes:

4.1 Providing and Managing Services

Information is needed to properly manage your account, process deposits and withdrawals, and keep your gaming activity running without interruption. From the minimum ৳300 deposit facility through to bonus payments, your information is used securely at every step.

4.2 Identity Verification and Fraud Prevention

Confirming the age and identity of every member is one of our primary responsibilities. This is important not only for us but for your own security as well. Your information is used effectively to prevent unauthorised access to accounts and financial fraud.

4.3 Improving Customer Service

We use your contact information to resolve your issues quickly and to maintain effective communication with you through 24/7 live chat and email support.

4.4 Responsible Gaming

Monitoring your gaming activity to detect unusual behaviour and provide support when needed is part of our responsibility. This information is used in accordance with our Responsible Gaming Guidelines to reduce the risk of harm to any member.

4.5 Technical Improvement

Anonymous or aggregated data is analysed to improve site performance, develop new features, and enhance the user experience.

Information Storage and Security

Section 5

ck follows the highest industry standards to protect your information:

• All data transmissions are secured with SSL (Secure Socket Layer) encryption.
• Financial information and identity documents are stored in separate encrypted storage.
• Server access is strictly controlled; only authorised staff may access information for specific purposes.
• Regular security audits are conducted.
• When an account is closed or becomes inactive, unnecessary information is securely deleted after a set period.

Sharing Information with Third Parties

Section 6

ck never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Payment Service Providers

Only the information necessary to complete transactions is exchanged with payment partners such as bKash, Nagad, Rocket, and Upay. These organisations are governed by their own privacy policies.

6.2 Technology and Software Partners

Gaming software providers (such as Pragmatic Play, Evolution, and JILI) may access technical data to operate games, but not personally identifiable information.

6.3 Legal Obligations

Disclosing information may fall within our legal duty where required by applicable law or a valid directive from an authority.

6.4 Structural Changes to the Company

In the event of a business merger or acquisition, users will be notified in advance and guaranteed that the conditions protecting their information will be maintained.

Cookie Policy

Section 7

Cookies are small text files stored in your browser. ck uses the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure security. The site cannot function properly without these.
• Performance Cookies: To understand which pages of the site are used most and where issues occur.
• Functionality Cookies: To remember your preferred language, theme, or layout.
• Analytics Cookies: To understand overall user behaviour — this information is not personally identifiable.

You can manage cookies from your browser settings. However, disabling essential cookies may affect some site functionality.

Your Rights

Section 8

As a ck member, you have the following rights regarding your own information:

8.1 Right to Access Information

You may request to know what information we hold about you. After proper identity verification, we will provide it to you.

8.2 Right to Correct Information

If any information in your account is incorrect, you may request a correction. Some information can be changed directly from your account settings.

8.3 Right to Delete Information

After closing your account, you may request deletion of your information subject to applicable legal obligations. However, retaining financial transaction records for a set period is a legal requirement.

8.4 Right to Restrict Processing

In certain circumstances, you may request that we limit specific uses of your information. Please contact our support team in this regard.

8.5 Right to Raise a Complaint

If you have any concerns about data protection, please let us know directly. For more information about us, visit the About Us page.

Protection of Minors

Section 9

All ck services are strictly for ages 21+. We do not knowingly collect information from anyone under 21 years of age or allow them to open an account.

Age is verified at the time of registration and further verification may be carried out when needed. If we become aware that information from a minor has been collected unknowingly, it will be deleted immediately and the associated account will be closed.

Changes to the Policy

Section 10

ck reserves the right to update this privacy policy when necessary. If any significant change is made, we will inform you in the following ways:

• By displaying a clear notice on the main page of the site.
• By sending a message directly to your registered email.
• By updating the "Last Updated" date at the top of this page.

If you continue using the service after any changes, you will be considered to have agreed to the new policy. We therefore recommend checking this page from time to time.

Contact Information

Section 11

If you have any questions, requests, or concerns about this privacy policy or your personal information, please contact us. You can also visit our FAQ section for general enquiries.