Detailed answers to common questions at ck

The minimum withdrawal amount at ck is ৳800. This limit applies regardless of the method — bKash, Nagad, Rocket or Upay. Before submitting a withdrawal request, make sure your account has a wagered balance of at least ৳800.

For the ck welcome bonus, winnings from the bonus can be withdrawn only after the wagering requirement is met. For example, if you receive a 100% bonus on a ৳1,000 deposit, the bonus amount is ৳1,000, and you must place ৳1,000 × 25 = ৳25,000 in bets before it becomes withdrawable. Once the wager is complete, the funds can be withdrawn normally.

Yes, the withdrawal service at ck is available 24 hours a day, 7 days a week. On Fridays, Saturdays or public holidays, processing is completed within the same 10–45 minutes. Traffic is often lower at night, so processing tends to be faster.

If a withdrawal has been pending for more than 45 minutes, contact ck via live chat and provide your withdrawal reference number and amount. In most cases, a pending status is caused by incomplete account verification or unmet wagering requirements. The support team can assist in Bengali.

ck currently supports withdrawals through four mobile wallets: bKash, Nagad, Rocket and Upay. Rocket is Dutch-Bangla Bank's mobile wallet. Before withdrawing, confirm that the mobile number is registered on your account.

On the login page, click the "Forgot password?" option. Verify your identity via OTP using your registered mobile number or email, and you will be able to set a new password. The entire process takes just a few minutes. If you have trouble, get help from the ck live chat.

Registration requires an active mobile number, an email address and your date of birth. You must be at least 21 years old. Choose a username and password, then complete mobile verification via OTP. Having a verified account makes it easier to receive benefits such as the ck Birthday Reward.

Usernames must generally consist of English letters and numbers, with a minimum of six characters. Passwords should be at least eight characters long and are more secure when they include numbers and special characters. Avoid using your own name or date of birth as a password. A strong password keeps your account secure.

Account verification is required for security and fraud prevention. Verified members receive benefits including the ck Birthday Reward (up to ৳1,500) and other special offers. To verify your account, contact the ck support team via live chat and follow their instructions.

The minimum deposit at ck is ৳300 for all methods. You can start depositing from ৳300 using any mobile wallet — bKash, Nagad, Rocket or Upay. A 100% bonus is available on the first deposit, up to ৳8,000, but a 25x wager must be completed before the bonus can be withdrawn.

Placing multiple matches or selections together is called a multi bet or accumulator. The odds of all selections are multiplied to give the total odds. For example, three selections at odds of 1.60, 1.80 and 1.90 give total odds of 1.60 × 1.80 × 1.90 = 5.47 (approximately). A ৳100 bet returns ৳547 if all selections win; if even one loses, the entire ৳100 is lost.

If a match is declared a no-result or left incomplete due to rain or any other reason, the relevant bets are generally voided and the stake is refunded. However, if a result is determined by the DLS method, bets are settled according to that result. For specific rules, read the ck terms and conditions.

Decimal odds show the total return directly. For example, odds of 1.65 for Team A mean a ৳1,000 bet returns ৳1,650 if Team A wins (৳650 profit). If Team B has odds of 2.30, a ৳1,000 bet returns ৳2,300 if Team B wins (৳1,300 profit) — but the full ৳1,000 is lost if they lose. Higher odds mean a higher potential profit but a lower implied chance of winning.

The ck Cricket Festival bonus — 30% of your deposit, up to ৳3,000 — can be claimed once per day when depositing during any ongoing cricket match. The minimum deposit is ৳300, and a 15x wager must be completed before the bonus can be withdrawn. Example: a ৳2,000 deposit gives a ৳600 bonus → wager required: ৳600 × 15 = ৳9,000.

Yes, the ck site and app both work fully on smartphones. Apps are available for both Android and iOS and can be obtained through official channels. Live scores and real-time odds are available for in-play betting on mobile. With a stable internet connection, live betting should work without any issues.

Before speaking with the support team, have your username or registered mobile number, a description of the issue (when it occurred and on which page), and — if it relates to a transaction — the transaction reference number and amount. This helps the team identify and resolve the problem faster.

ck offers two support channels: live chat (on the site or app) and email. Live chat is the most effective option for a quick resolution. Email is useful when you need to provide detailed explanations or send screenshots. There is no phone number; all contact is through these two channels.

Yes, the ck support team is active around the clock (24 hours a day, 7 days a week). You will receive a response via live chat at any time of night, early morning or on holidays. For this reason, it is best to contact them immediately whenever you encounter a withdrawal or transaction issue rather than waiting.

The ck email support team responds as quickly as possible, though the exact time depends on the complexity of the request. For urgent matters — such as a stuck payment or an account issue — live chat is the fastest option. Email is generally best suited for sending documents or screenshots.

ck's VIP program has three tiers — Bronze, Silver and Gold. Gold members receive up to 1.5% cashback on their net weekly losses. Priority support becomes available as your VIP tier increases. For more details about the ck VIP program, visit the ck VIP page.